GPS Tracking, Cell Phone Tracking Vehicle Tracking
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  FAQs  

1. What is AccuTracking, GPS tracking, cell phone tracking?

2. How does AccuTracking work?

3. Am I able to track the clients anywhere? Any limitations?

4. Is AccuTracking service really free? Why?

5. Is there any other cost? How much is the minimum?

6. I cannot see my phone's location. What's the minimum requirement?

7. I don't want to go though all the installation and service plan activation stuff. Is there a ready-to-use AccuTracking system?

8. Can I use AccuTracking outside of United States?

9. Will my position be automatically sent out once my phone is turned on?

10. What data is sent out? How big is it?

11. Can I adjust the data sending intervals?

12. How do I force sending data manually?

13. How to use the external display on iDEN i730/i830/i860 phone?

14. What is hot GPS? What's the drawback of hot GPS?

15. What is Smart Sending? Should I enable or disable it? How?

16. Virtual compass shows no direction?

17. I want my friend to view my position with a restricted account, how?

18. I want to embed my live GPS location info into my own web site.

19. I've signed up for a new account but haven't got the confirmation email?

20.When logging into the forum, it says my username or password is incorrect.

21. Where is the quick start & installation guide?

22. How can I remove/delete/close my AccuTracking username/account?

23. Where can I get help?

 

1. What is AccuTracking, GPS tracking, cell phone tracking?

AccuTracking is the free online tracking service using your Motorola iDEN phones to track the current location of your mobile clients. It helps you monitor and manage any fleet like trucking, snow plowing, delivery and sales.

The definition of GPS from the Merriam-Webster dictionary is “a navigational system using satellite signals to fix the location of a receiver on or above the earth’s surface”. GPS tracking can be used for locating children, vehicle or other targets. Cell phone tracking uses either communication network or GPS to locate a cellular phone. AccuTracking uses GPS.

2. How does AccuTracking work?

The AccuTracking system includes two parts:
1. The AccuTracking client software installed on your Motorola iDEN phone;
2. The web site (http://free.accutracking.com) that provides phone location mapping and other trip data monitoring online.

The client turns on the phone, runs the AccuTracking client software, the program will report the client location periodically to the server. You can then view the client location and the collected data online.

3. Am I able to track the clients anywhere? Any limitations?

Because the phone picks up GPS signals from the satellites like other satellite systems (DirectTV for instance), it won't be able to get positions while being indoors, underground or in tunnels. AccuTracking cannot help you in this case, neither can any other GPS-based tracking systems. However, when used in car/truck, you can put it behind the windshield above the dashboard, it should be no problem getting positions. Keep in mind, your phone GPS chipset needs to "see" the satellites to work.

At the same time, AccuTracking's trackable area is limited to Nextel service coverage since it uses Nextel networks to connect to server.

4. Is AccuTracking service really free? Why?

Yes, it's free for personal non-commercial use or for business testing purpose on a small number of phones (less than 5).

This project is part of our tracking service package. We also offer consulting and custom phone tracking integration and application development for businesses. By running it for free we are hoping to demonstrate our experiences and technology as well as grab the growing opportunity in the tremendous tracking market and test our vision. We do believe tracking is what more and more people need everyday in the near future.

Currently we have no plan going commercial or open source. The service is and will be operating in a good shape for free with small number of users.

Other non-personal or business uses are not allowed on the main site AccuTracking.com to keep the site from being overloaded hence knock out the free service. We have other tracking servers and tracking integration APIs for other non-personal or business uses.

5. Is there any other cost? How much is the minimum?

You pay your phone carrier (Nextel) for the service plan (monthly fee). The required service plan is Nextel Data Access Plan (also called Nextel Total Connect Plan before the Spint/Nextel merger), or Southern LINC Java Access Plan, or equivalent network plan if outside of US ). Nextel Unlimited Data Access Plan costs $10.00 per month per phone. You don't have to order public IP. Nextel now only sell unlimited plan, the 1MB and 5MB plan don't exist any more after the Sprint merger.

6. Why can't I see my phone's location? What's the minimum requirement to use AccuTracking?

You need a Motorola iDEN i58sr, i88s, i265, i730, i830, i860, i710 phone and Nextel Data Access Plan or (or equivalent network plan if outside of US). You don't have to order a public IP address for your phone in order to use AccuTracking.

If GPS is blocked on your phone, AccuTracking won't be able to get location information. On your phone press the menu button, select "GPS"->"Privacy"->"Unrestricted" (on i730/i830/i860/i710: "More..."->"GPS"->"Privacy"->"Unrestricted"). This will allow Java programs to access the GPS chipset.

Take the phone to an open area with a good view of sky. GPS usually doesn't work indoors and doesn't work well in downtown streets surrounded by high buildings.

7. I don't want to go though all the installation and service plan activation stuff. Is there a ready-to-use AccuTracking system?

There is a AccuTracking Starter Kit available with pre-installed software on a pre-paid boost cell phone. The Starter Kit works in USA only in the Nextel coverage area.

8. Can I use AccuTracking outside of United States?

AccuTracking has not been tested outside of US. However some users in other countries have used our service successfully: Amigo/MIRS ( Israel), Telus (Canada), Nextel (Argentina). See our forum for details.

9. Will my position be automatically sent out once my phone is turned on?

No. Only after you run the AccuTracking program on your phone.

10. What data is sent out? How big is it?

Since v1.4, the data packet includes coordinates (latitude/longitude), speed, heading, altitude. Each sending is about 60 bytes.

11. Can I adjust the data sending intervals?

Yes. You can choose to send data every 1~9999 minutes, or you can manually send. To change the sending interval, on main AccuTracking screen, press the menu key (the key with the popup menu icon) on the phone keypad, select "Setup...".

12. How do I force sending data manually?

From the menu, select 'Send', the program will acquire the current position and send to server, despite of the sending interval value set in 'Setup'.

13. How to use the external display on iDEN i730/i830 phone?

(i730/i830/i860 only) To use the external display: with AccuTracking running, close the phone flip, press the menu button (the button with the small square on it) until you see the external screen reads 'AccuTracking', then press the 'speak on/off' button.

14. What's hot GPS? What's the drawbacks of hot GPS?

With hot GPS, the software keeps GPS chipset from cooling down between fixes, thus keeps it 'hot', resulting in quicker position fixing. Hot GPS will drain more battery power (about 50% more).

To change the hot GPS setting, on main AccuTracking screen, press the menu key (the key with the popup menu icon) on the phone keypad, select "Setup...".

15. What is Smart Sending? Should I enable or disable it? How?

When the phone stands still in one place for a while, most GPS data are redundant - the same data within the margin of GPS signal error. Smart Sending will save your Data Access Plan bandwidth in that it only sends data when your data is "fresh". For a typical client that is not always moving, Smart Sending option can reduce the network usage significantly.

Smart Sending is enabled by default and should be always enabled unless you need the redundant data report.

To change the Smart Sending setting, on main AccuTracking screen, press the menu key (the key with the popup menu icon) on the phone keypad, select "Setup...".

16. Virtual compass shows no direction?

A virtual GPS compass is different from the traditional magnetic compass. GPS compass needs you to move to determine the direction. When standing still or moving too slowly (< 1 mph), the virtual compass will display a message 'N/A. No speed'. Just move faster, the compass will show direction.

17. I want my friend to view my position with a restricted account, how?

Go to 'account info' and click 'Manage sub-accounts'. You can create 'view-only' accounts.

18. I want to embed my live GPS location info into my own web site.

Go to 'Manage Clients' page and click 'Show Sticker' under your client name. The HTML code will be generated for using on your web site or online signatures. Follow the instructions of the sticker page.

19. I've signed up for a new account but haven't got the confirmation email?

The confirmation email is sent out right after the registration. If you don't get the email in 10 minutes, the message might have been bounced back due to invalid email address or your email server's spam filter settings. Go to AccuTracking web site and login, the confirmation email will be re-sent to you. If you still have problems receiving email, contact support@accutracking.com.

20. When logging into the forum, it says my username or password is incorrect.

Forums and Tracking page use separate databases for users. You'll have to register in the forum. http://forums.accutracking.com/profile.php?mode=register

22. How can I remove/delete/close my AccuTracking username/account?

Please email support@accutracking.com and include your user name, registered email. Your account will be removed in 24 hours.

23. Where can I get help?

If you have any questions, please visit our forums. It's the most effective way to get answers as well as communicate with other users.

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